Terms of Service

By accessing or retaining IT Service Management, L2 Diagnostics, On-Site Technical Dispatch, or Enterprise Modules provided by The Wired Wizards LLC, you agree to these Terms of Service.

1. Service Level Agreements (SLAs)

Guaranteed SLA response times (60 seconds for Helpdesk, 15 minutes for L2 Priority Outages) apply to clients holding active Managed IT Pro or Enterprise Custom contracts.

2. Hourly Rates & Dispatch Billing

L2 Diagnostics and Project Migrations not governed by flat monthly retainers are billed at $150 per hour. Physical field dispatches include hardware line audits.

3. Refunds & Cancellations

Please refer to our Refund Policy for details on cancellations and refund eligibility.