Refund Policy

The Wired Wizards LLC wants you to be fully satisfied with our IT Service Management, L2 Diagnostics, On-Site Technical Dispatch, and Enterprise Modules. This Refund Policy explains when and how refunds are issued.

1. 7-Day Refund Window

Clients may request a full refund within 7 days of the original purchase or subscription start date, provided the service has not been substantially utilized (e.g., no completed on-site dispatch, no L2 diagnostic session performed, no module fully provisioned).

2. Eligibility

• Refund requests must be submitted in writing within 7 calendar days of purchase.
• Setup fees and third-party licensing costs already incurred are non-refundable.
• Services already rendered (completed dispatches, diagnostics, or support hours used) will be deducted from the refunded amount on a pro-rata basis.

3. How to Request a Refund

Email our billing team with your account details and reason for the refund request. Approved refunds are processed to the original payment method within 5-10 business days.

4. Non-Refundable Items

Custom Enterprise contracts, hardware purchases, and completed project migrations are non-refundable once work has commenced, except where required by law.