Cancellation Policy

This Cancellation Policy explains how to cancel a Managed IT Pro or Enterprise Custom subscription, an Enterprise Module, or a scheduled dispatch or diagnostic session with The Wired Wizards LLC. For money back on a payment already made, see our Refund Policy instead.

1. Cancelling a Managed Service Subscription

Managed IT Pro subscriptions and provisioned Enterprise Modules may be cancelled with at least 30 days’ written notice before your next billing date. Cancellation takes effect at the end of your current billing cycle; service continues, and you will not be billed again, once that cycle ends. Fees already paid for the current cycle are not prorated or refunded for the unused portion — see the Refund Policy for the separate 7-day refund window on new purchases.

2. Cancelling a Scheduled On-Site Dispatch or L2 Session

Please cancel or reschedule at least 24 hours before a confirmed on-site dispatch or L2 diagnostic session. Cancellations inside that 24-hour window, or a missed appointment, are billed as one hour at the standard $150/hour L2 rate to cover the reserved technician time.

3. Enterprise Custom Contracts

Custom Enterprise contracts are governed by the notice period and any early-termination terms set out in your signed agreement. Where this policy and your signed contract differ, the signed contract controls.

4. How to Cancel

Email our billing team with your account details and the effective date you would like cancellation to take place. We will confirm your cancellation date and final billing cycle in writing.

5. After Cancellation

Service and account access continue through the end of your final paid billing cycle. Account data is retained for 30 days after cancellation in case you choose to reactivate, then deleted in line with our data retention practices.